Customer Service Numbers
Customer service taken many different forms over the years; however, what has not change is what customer service is all about – YOU the customer. You, the customer will always have a say in what companies do to earn industry respect for it directly links to their most vital aspect of their operations which is money.
No business is in operations to lose money, the definition of customer service will be defined by the business model of a company. Thus, the main driving force for customer service will depend on a company’s management vision and goals.
Companies that give customer service have an operating budget that will account for hiring customer service representatives. However, not all companies create a customer service budget for the short, or long-term needs of their company.
To best understand the definition of customer service, the following context should be considered.
Annual Revenue
Companies are in the business to succeed; thus, they have to use revenue and investment money to create a short, mid, and long-term forecast for their business.
Operating Budget
The management of a company will account for all operating expenses which will generally include a portion for fulfilling customer service and support. However, if a company does not have a consistent revenue stream, their customer service budget will be volatile. Thus, if an operating budget is not done right, customer service and satisfaction levels will not be optimal.
Company Size
The overall size of a company may indicate just how many people are behind the scenes working to do customer service and support.
Corporate Goals & Vision
Most companies, small to large will have an internal and public set of goals. For the sake a transparency companies will clearly outline their corporate goal and vision for the world to see. From this customer can draw a reasonable conclusion about what companies will do to not only make a sale but to earn a customer’s long-term trust in a company’s brand.
History of Company
The history of a company can reveal how it handles its current and future customers. To find out about a company’s history, compare its corporate goals and vision with their public record that is available on social media.
